Our Product

Ticketing

Ticketing To Track And Monitor Any Ticket From Multiple Channel Inquiries

What

What is Ticketing?

What is Ticketing?

Understanding Ticketing

Ticketing is a platform that can easily display reviews of complaints or suggestions submitted by customers. We have created a better ticketing system to help you handle all customer issues from your various business communication channels (Instagram, WhatsApp, Line, Messenger, Telegram, and others).

Our Ticketing product also enables you to track business performance and integrate it with live agents, so that all customer issues can be resolved more quickly and accurately. Increase your customer loyalty with our Ticketing service.

Case

Key Features of Indonesian Cloud’s Ticketing Solution

Chat to Ticket

By using the Ticketing service, you can build effective and efficient communication through seamless collaboration between Omni Channel and Ticketing.

Ticket Discussion

Through this feature, you can have direct discussions on the ticket page with multiple assigned teams at the same time, allowing issues to be resolved more quickly.

Track Customer Journey

Never miss any previous conversation from your customers. With this feature, you can convert chats into tickets and track every step.

SLA - Agent Analytics

Set Service Level Agreements (SLAs), and track and monitor agent performance with our SLA Management and Agent Analytics tools.

Various Channel

With this feature, you can integrate the platform with many popular channels from web pages, applications, and messaging services such as Instagram, WhatsApp, and others.

SLA Management

Through the SLA Management (Service Level Agreement) feature, service level thresholds can be managed and optimized over time.

Chat to Ticket

Dengan menggunakan layanan Ticketing akan membantu anda dalam membangun komunikasi yang efektif dan efisien dengan kolaborasi antara Omni Channel dan Ticketing secara mulus.

Ticket Discussion

Melalui fitur ini dapat berdiskusi langsung di halaman tiket dengan beberapa tim yang ditugaskan secara bersamaan, masalah dapat terselesaikan lebih cepat.

Track Customer Journey

Jangan pernah melewatkan pertanyaan percakapan sebelumnya dari Pelanggan Anda. Dengan fitur ini anda dapat mengubah obrolan menjadi tiket dan lacak setiap gerakan.

SLA - Agent Analytics

Tetapkan SLA ( Service Level Agreement ), melacak dan memantau kinerja agen dengan alat Manajemen SLA dan Analisis Agen kami.

Various Channel

Dengan fitur ini anda dapat mengintegrasikan platform ke banyak saluran populer dari halaman web, aplikasi, dan perpesanan seperti instagram, whatsapp, dan lain sebagainya.

SLA Management

Melalui fitur SLA Management( Service Level Agreement ), ambang batas perjanjian tingkat layanan yang dapat dikelola dan dioptimalkan dari waktu ke waktu.

Benefit

Use Cases of Ticketing by Indonesian Cloud

Integrated on Multi-Channel

Our platform supports integration across all of your business communication channels. This enables you to deliver an outstanding customer experience and build lasting loyalty to your business or company.

Easy Solve Your Customers Problems

With the Ticket Discussion feature, your agents and teams can quickly resolve customer issues.

Auto Create Ticket Easy One-Touch

Prioritize your customers and their concerns at any time by creating Automatic Tickets from all communication channels, such as email, WhatsApp, Instagram, Messenger, and many more.

Get Feedback From Your Customer

See how your agents resolve customer issues and capture feedback. You can also use this to measure agent performance, overall business performance, and interest in your marketing activities.

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Our Product

Ticketing

Ticketing To Track And Monitor Any Ticket From Multiple Channel Inquiries

What

Case

Key Features of Indonesian Cloud’s Ticketing Solution

Benefit

Use Cases of Ticketing by Indonesian Cloud

Others

Our Related Product

Private Cloud

Social Media Analytics

Cloud Backup

Cloud Disaster Recovery

Public Cloud

Virtual Private Server

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