It is time to increase your sales by collaborating with live agents and chatbots, providing your customers with the best possible service along with consistent and instant support.
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Understanding Live Chat
Live chat is an online messaging service that enables real-time communication between a company or business and visitors to its website. This chat feature provides customers with instant access to connect directly with your business team. In addition, the application is integrated with a comprehensive set of features that enhance interaction and help create a positive impression of your company or business in the eyes of your customers.
Benefits of Using Live Chat for Your Business
Live Chat can be an effective solution for strengthening the relationship between your business and its customers through real-time communication.
The NLP feature enables you to configure the chatbot’s language and vocabulary, which can be specifically designed and customized to suit your company’s needs.
This feature allows you to personalize the bot so that it aligns with your brand. By making interactions easier for your customers, it helps them recognize and remember your brand more easily.
It encourages your customers to continue using your products over the long term. Conversations can be designed to be more engaging through the use of various types of messages.
When the bot is unable to understand what the customer is saying, you can seamlessly transfer the conversation to a Live Agent for handling more complex matters.
It is easy to integrate into any platform, including websites, mobile applications, and conversational channels.
Through the API Integration feature, Live Chat can be connected to all of your communication channels according to your business needs.
Pada fitur NLP terdapat pengaturan bahasa dan kata di chatbot yang dapat dirancang dan disesuaikan secara khusus agar sesuai kebutuhan perusahaan anda.
Fitur memungkinkan anda untuk personalisasi bot agar dapat menyesesuai dengan brand Anda. Dengan memudahkan pelanggan Anda tentunya pelanggan akan mudah untuk mengenali dan mengingat brand Anda.
Membuat pelanggan Anda bertahan menggunakan produk Anda untuk waktu yang lama. Percakapan dapat dirancang lebih menyenangkan dengan semua jenis pesan.
Ketika bot tidak dapat memahami apa yang dikatakan pelanggan, Anda dapat dengan lancar meneruskan ke Agen Langsung (untuk penanganan sesuatu yang rumit).
Mudah diintegrasikan ke dalam platform apa pun, termasuk situs web, aplikasi seluler, dan saluran percakapan.
Melalui fitur API Integration dapat mengintegrasikan Obrolan Langsung ke semua saluran komunikasi Anda berdasarkan kebutuhan bisnis.
It is time to increase your sales by collaborating with live agents and chatbots, providing your customers with the best possible service along with consistent and instant support.
Build customer loyalty using the Find Recommendation feature, which enables agents to quickly identify what customers need. Do not keep your customers waiting provide them with clear and helpful answers.
Track the number of conversations, response times, online hours, automated responses, the channels your customers come from, and CSAT scores to evaluate and improve agent performance.
Reduce your response time to under two minutes. By using Live Chat, you can engage with your customers before they decide to leave for another provider.