Improve Business Performance — As cloud computing services continue to grow, the term managed services is becoming increasingly common. Managed services are IT services that focus on outsourcing daily operational responsibilities as well as strategic functions, with the goal of improving operational performance and reducing costs.
For any organization or company, managing IT infrastructure requires capable tools, hardware, software, and technology. Many studies have shown that customers experience cost reductions when using managed services. This is driven by optimization and the effective use of the right tools.
There are three types of cloud computing services: public, private, and hybrid. When customers use public cloud services, they share infrastructure with other customers (physically shared, logically separated).
In a private cloud environment, the infrastructure is used exclusively by a single customer. Hybrid cloud is a combination of public and private cloud. This cloud computing service model focuses primarily on infrastructure-level services.
In short, cloud computing services focus on providing IT resources such as infrastructure, application servers, and related components. Managed cloud services, on the other hand, are services provided by cloud service providers to assist customers’ internal IT teams in managing their data centers (virtual data centers). Examples include ensuring systems remain available and operate as intended, managing the VM lifecycle (create, modify, delete), ensuring the latest updates and patches for operating systems used by customer applications, providing professional advice when operational issues arise, and much more.
Benefits of Cloud Managed Services
Managed cloud services help resolve IT challenges so customers can focus on maintaining and optimizing their business. Cloud computing providers rely on various tools to deliver managed services, and these tools must be compatible with cloud computing environments, particularly multitenant models. Such tools should enable proactive monitoring to prevent issues before they occur. Examples include OS patch management tools, resource monitoring and optimization, capacity planning, SLA management, and more.
In addition to the above, managed services can help customers reduce and optimize software licensing costs, especially for Microsoft software.
In managed software services, product license management is handled by the service provider (in this case, the cloud computing service provider). This model applies to both public and private cloud environments. With managed software services, customers gain the flexibility to use software without incurring upfront CAPEX costs. When needed, customers can simply rent licenses from the managed cloud service provider.
Naturally, this program can only be offered by cloud computing providers that have partnered with Microsoft under the SPLA (Service Provider License Agreement).
Managed Service Models to Improve Business Performance
Managed service offerings are no longer limited to virtual data center management, but have expanded to include data backup, disaster recovery, monitoring and management systems, email services, OS patch management, and security audits.
Managed services enable customers without large IT teams—or those who want to free up their IT staff—to focus more on ensuring business continuity and long-term growth.
Managed services generally offer fixed monthly fees, which may vary depending on the type of managed service selected. Cloud computing without managed services is like “eating vegetables without salt.” Why burden your IT team with repetitive and exhausting tasks that prevent them from focusing on your core business?
Contact our experts today to learn more about managed services for your public, private, or hybrid cloud!
By: Garibaldi
Cloud Consultant
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