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Omni Channel Platform

Omni Channel Allows Customer To Build Interactions In Any Channels

What Is Omni Channel

Omni Channel Features

Interesting Features of Omni Channel Platform by Indonesian Cloud

Benefits Of Omni Channel

The Benefits of Omni Channel Platform by Indonesian Cloud

Serve Customers in Any Device

Our Omni Channel Platform is available on desktop, tablet, and smartphone. With Omni Channel Platform, you can ensure the best support experience for your customers.

Set Skillset Agent Accordingly

Set appropriate roles and expertise. Our routing engine is capable of identifying and directing customers to preferred agents or agent groups.

Track All Agent Performance

Resolve more questions with a combination of Bots and Live agents simultaneously. Our platform can transfer chats from Bots to Agents seamlessly, but you can still track and monitor agent performance with our Agent Performance Monitoring tool.

Various Channel

The Omni Channel Platform can integrate the platform into many popular messenger channels such as Instagram, WhatsApp, Facebook, Twitter, and so on.

Others

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